NCFE CQ10461 – Advanced Administration Diploma – Level 3

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This Level 3 Diploma in Administration has been developed to recognise the understanding of complex administrative tasks which are a feature of any modern office environment.

The syllabus covers a range of non-routine administrative activities which a secretary, PA or administrator would be expected to handle in a senior or supervisory role.

The course is made up of 10 units in total, and you can access the lessons below. You will work on the lessons of one unit at a time, when you complete them, you will be moved on to the assessment for that unit by your tutor, whilst the lessons for the next unit will unlock on here.

Remember to email your tutor if you have any questions or if it is a quick query, use the Live Chat feature on The Hub which allows you to speak direct to a tutor.

Course Content

A1 – Diary Management 16 Lessons

Unit Content

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A1 – Lesson 1 – Introduction

A1 – Lesson 2 – Diaries – What we use them for

A1 – Lesson 3 – Reasons to Use a Diary

A1 – Lesson 4 – Different Types of Diaries

A1 – Lesson 4 – Assignment 1

A1 – Lesson 5 – How to Manage Your Diary

A1 – Lesson 6 – Daily Routine

A1 – Lesson 7 – Booking rooms, equipment and other resources

A1 – Lesson 8 – Diary Entries – good practice

A1 – Lesson 8 – Assignment 1

A1 – Lesson 9 – Communication Skills

A1 – Lesson 9 – Assignment 1

A1 – Lesson 10 – Hints and Tips for Diary Management

A1 – Lesson 11 – Features and Tools

A1 – Lesson 12 – Confidentiality and Security

A1 – Lesson 13 – Practice Assignment

A4 – Business Trips 12 Lessons

Unit Content

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A4 – Business Trips – Introduction

A4 – Business Trips – Lesson 1 – Overview of Procedure

A4 – Business Trips – Lesson 2 – Step 1 – Identifying the business trip brief

A4 – Business Trips – Lesson 2 Assignment 1 – Business Trip Brief Template

A4 – Business Trips – Lesson 3 – Step 2 – Researching Options

A4 – Business Trips – Lesson 4 – Step 3 – Present Options and Preliminary Itinerary

A4 – Business Trips – Lesson 4 Assignment 1 – Preliminary Itinerary Template

A4 – Business Trips – Lesson 5 – Book Travel Arrangements

A4 – Business Trips – Lesson 6 – Prepare the Travel Pack

A4 – Business Trips – Lesson 6 Assignment 1 – Travel Pack Template

A4 – Business Trips – Lesson 7 – Carry out final checks prior to departure

A4 – Business Trips – Lesson 8 – Hints and Tips

A5 – Petty Cash 12 Lessons

Unit Content

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A5 – Petty Cash – Lesson 1 – About Petty Cash

A5 – Petty Cash – Lesson 2 – Procedure Overview

A5 – Petty Cash – Lesson 2 – Assignment

A5 – Petty Cash – Lesson 3 – Step 1 – Identifying Company Policy

A5 – Petty Cash – Lesson 3 – Step 2 – Obtain Petty Cash Float

A5 – Petty Cash – Lesson 3 – Step 3 – Vouchers, Receipts and Recording

A5 – Petty Cash – Lesson 3 – Step 4 – Recording Transactions

A5 – Petty Cash – Lesson 3 – Step 5 – Preparing Petty Cash Spreadsheets

A5 – Petty Cash – Lesson 3 – Assignment

A5 – Petty Cash – Lesson 4 – VAT

A5 – Petty Cash – Lesson 5 – Checking and Accuracy

A5 – Petty Cash – Lesson 6 – Reporting to Accounts

A3 – Business Meetings 15 Lessons

Unit Content

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A3 – Business Meetings – Lesson 1 – Different types of business meetings

A3 – Business Meetings – Lesson 2- Overview of procedure for business meetings

A3 – Business Meetings – Lesson 3 – Brief of the Meeting

A3 – Business Meetings – Lesson 3 – Assignment – Brief Template

A3 – Business Meetings – Lesson 4 – Organising the venue, facilities and catering

A3 – Business Meetings – Lesson 4 – Assignment

A3 – Business Meetings – Lesson 5 – Notice/Invitation

A3 – Business Meetings – Lesson 6 – Agenda

A3 – Business Meetings – Lesson 7 – Chair’s Agenda

A3 – Business Meetings – Lesson 8 – The importance of communication

A3 – Business Meetings – Lesson 9 – Tracking Replies and Updating

A3 – Business Meetings – Lesson 10 – Final Arrangements

A3 – Business Meetings – Lesson 11 – Taking Minutes

A3 – Business Meetings – Lesson 12 – After the Meeting

A3 – Business Meetings – Lesson 12 – Assignment

A7 – Analysing & Composing Business Documents 19 Lessons

Unit Content

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A7 – Analysing & Composing Business Documents – Lesson 1a – Business Correspondence

A7 – Analysing & Composing Business Documents – Lesson 1b – Business Correspondence

A7 – Analysing & Composing Business Documents – Lesson 1c – Business Correspondence

A7 – Analysing & Composing Business Documents – Lesson 1d – Business Correspondence

A7 – Analysing & Composing Business Documents – Lesson 1 – Business Correspondence – Assignment 1

A7 – Analysing & Composing Business Documents – Lesson 1 – Business Correspondence – Assignment 2

A7 – Analysing & Composing Business Documents – Lesson 1 – Business Correspondence – Assignment 3

A7 – Analysing & Composing Business Documents – Lesson 1 – Business Correspondence – Assignment 4

A7 – Analysing & Composing Business Documents – Lesson 2a – Reports

A7 – Analysing & Composing Business Documents – Lesson 2b – Reports

A7 – Analysing & Composing Business Documents – Lesson 2 – Reports – Assignment 1

A7 – Analysing & Composing Business Documents – Lesson 2 – Reports – Assignment 2

A7 – Analysing & Composing Business Documents – Lesson 2 – Reports – Assignment 3

A7 – Analysing & Composing Business Documents – Lesson 2 – Reports – Assignment 4

A7 – Analysing & Composing Business Documents – Lesson 3 – Articles/Blogs

A7 – Analysing & Composing Business Documents – Lesson 3 – Articles/Blogs – Assignment 1 and 2

A7 – Analysing & Composing Business Documents – Lesson 4a – Questionnaires/Surveys

A7 – Analysing & Composing Business Documents – Lesson 4b – Questionnaires/Surveys

A7 – Analysing & Composing Business Documents – Lesson 4 – Questionnaires/Surveys – Assignments 1 and 2

A9 – HR Support 7 Lessons

Unit Content

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A9 – HR Support – Lesson 1 – Legislation

A9 – HR Support – Lesson 2 – How to Carry Out a Job Analysis

A9 – HR Support – Lesson 3 – Creating a Job Analysis

A9 – HR Support – Lesson 4 – Creating a Job Description and Person Specification

A9 – HR Support – Lesson 5 – Advertising the Vacancy

A9 – HR Support – Lesson 6 – Organising the Interviews

A9 – HR Support – Lesson 7 – Offer, final checks and contract

A2 – Business Events 20 Lessons

Unit Content

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A2 – Business Events – Lesson 1 – Introduction

A2 – Business Events – Lesson 2 – Planning what you need to do

A2 – Business Events – Lesson 3 – Sources of Information and Event Organisers

A2 – Business Events – Lesson 4 – Event planning – order to do things

A2 – Business Events – Lesson 5 – The Event Brief

A2 – Business Events – Lesson 6 – Team planning

A2 – Business Events – Lesson 7 – Research the Venue

A2 – Business Events – Lesson 8 – Health and Safety at the Venue

A2 – Business Events – Lesson 9 – Reporting to Management and booking the Venue

A2 – Business Events – Lesson 10 – Researching and organising Suppliers

A2 – Business Events – Lesson 11 – Delegates

A2 – Business Events – Lesson 12 – Speakers and Presenters

A2 – Business Events – Lesson 13 – Marketing and Advertising

A2 – Business Events – Lesson 14 – Publicity Documents and General Documents

A2 – Business Events – Lesson 15 – Invitations

A2 – Business Events – Lesson 16 – Delegate Packs

A2 – Business Events – Lesson 17 – Staff Rotas

A2 – Business Events – Lesson 18 – Registration

A2 – Business Events – Lesson 19 – During the event

A2 – Business Events – Lesson 20 – After the event

A8 – Business Organisations 4 Lessons

Unit Content

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A8 – Business Organisations – Lesson 1 – Business Aims and Objectives

A8 – Business Organisations – Lesson 2 – Functional Departments

A8 – Business Organisations – Lesson 3 – Business Structures

A8 – Business Organisations – Lesson 4 – Stakeholders

A11 – Analysing & Reviewing Office Procedures 12 Lessons

Unit Content

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A11 – Analysing & Reviewing Office Procedures – Lesson 1 – What are Procedures?

A11 – Analysing & Reviewing Office Procedures – Lesson 2 – Office Procedures

A11 – Analysing & Reviewing Office Procedures – Lesson 3 – Maintaining Procedures

A11 – Analysing & Reviewing Office Procedures – Lesson 4 – Tracking Documents

A11 – Analysing & Reviewing Office Procedures – Lesson 5 – Schedules

A11 – Analysing & Reviewing Office Procedures – Lesson 6 -Progress Chasing and Maintaining Procedures

A11 – Analysing & Reviewing Office Procedures – Lesson 7 – Reviewing Procedures

A11 – Analysing & Reviewing Office Procedures – Lesson 8 – Review methods

A11 – Analysing & Reviewing Office Procedures – Lesson 9 – Quality Control

A11 – Analysing & Reviewing Office Procedures – Lesson 10 – Factors that influence procedures

A11 – Analysing & Reviewing Office Procedures – Lesson 11 – Reporting

A11 – Analysing & Reviewing Office Procedures – Lesson 12 Assignment

A10 – Research & Reporting 12 Lessons

Unit Content

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A10 – Research & Reporting – Lesson 1 – Getting clear instructions

A10 – Research & Reporting – Lesson 2 – Assessment Task 1 – Brief/Instructions

A10 – Research & Reporting – Lesson 3 – Planning your Project

A10 – Research & Reporting – Lesson 4 – Quality Assurance

A10 – Research & Reporting – Lesson 5 – Tracking Progress and Reporting

A10 – Research & Reporting – Lesson 6 – Timelines

A10 – Research & Reporting – Lesson 7 – Research skills

A10 – Research & Reporting – Lesson 8 – What to consider when carrying out research

A10 – Research & Reporting – Lesson 9 – Planning your sources of information

A10 – Research & Reporting – Lesson 10 – Layout of your report

A10 – Research & Reporting – Lesson 11 – Assessment Task 2 – Planning your research and report project

A10 – Research & Reporting – Lesson 12 – Assessment Task 3 – Researching your project